At 8:15am PT the website experienced a full outage where all site traffic including dialer actions were impacted. The downtime lasted for roughly 15 minutes.
The operations team was alerted to the issue and immediately began investigating.
The website's connection to the database is critical to its operation. The database connection management software went into failure which caused our website servers to stop answering web requests. As a result, all visitors saw a 503 error instead of the normal website.
The issue was resolved once the connection management software component was restarted. Websites began responding immediately. The operations team is investigating a plan to improve how our software handles this issues.
Full site outage for roughly 15 minutes.