Website outage
Incident Report for PhoneBurner


At 8:15am PT the website experienced a full outage where all site traffic including dialer actions were impacted. The downtime lasted for roughly 15 minutes.

The operations team was alerted to the issue and immediately began investigating.


The website's connection to the database is critical to its operation. The database connection management software went into failure which caused our website servers to stop answering web requests. As a result, all visitors saw a 503 error instead of the normal website.


The issue was resolved once the connection management software component was restarted. Websites began responding immediately. The operations team is investigating a plan to improve how our software handles this issues.


Full site outage for roughly 15 minutes.

Posted Aug 24, 2017 - 09:05 PDT

The issue has been resolved -- PhoneBurner is now operating at 100%.
Posted Aug 24, 2017 - 08:33 PDT
The database connections are reconnected and the site is back up. We're monitoring.
Posted Aug 24, 2017 - 08:31 PDT
We're still investigating, but appears there is an issue with some of the core database connections. We're still researching the details.
Posted Aug 24, 2017 - 08:30 PDT
We're experiencing an issue with the website. We're investigating.
Posted Aug 24, 2017 - 08:20 PDT